Repair Outcome: BER Non-Tech (PowersOn)

[Anonymous]

What does this mean, Repair Outcome: BER Non-Tech (PowersOn)? I have sent my Samsung S5 mini in for repair as it has trouble finding and keeping connected to the o2 network.  I've only had the phone 3 month. 

[Cleoriff]

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@Anonymous wrote:

Hopefully samsung are able to repair it, if they do I will be complaining to O2, as I feel they have tried to con me into buying another handset because they couldn't be bothered to fix it as they would of known it was fixable my sumsung under there 2 year warranty. 

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If anyone can fix the phone, it will be Samsung.

[Anonymous]

Doing some research on Anovo, I hope my phone isn't going back to them for repair?

http://www.mobilenewscwp.co.uk/2012/10/08/anovo-lands-samsung-mobile-repair-contract/

[Cleoriff]

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@Anonymous wrote:

Doing some research on Anovo, I hope my phone isn't going back to them for repair?

http://www.mobilenewscwp.co.uk/2012/10/08/anovo-lands-samsung-mobile-repair-contract/

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I know... there are multipe threads complaining about this so called repair company

[jonsie]

You if you return it to o2 it will invariably end up there.  Always go directly with the manufacturer. 

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@Anonymous wrote:

Doing some research on Anovo, I hope my phone isn't going back to them for repair?

http://www.mobilenewscwp.co.uk/2012/10/08/anovo-lands-samsung-mobile-repair-contract/

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[MI5]

Many of the manufacturers use Anovo but they seem to have their own depts within the company so they generally go to specifically trained technicians who only deal with one brand rather than anything that lands on their workbench.

[jonsie]

That's my understanding. The manufacturer will have the final say thankfully. 

[Cleoriff]

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@MI5 wrote:
Many of the manufacturers use Anovo but they seem to have their own depts within the company so they generally go to specifically trained technicians who only deal with one brand rather than anything that lands on their workbench.

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Thats true usually. My son worked for Unipart who 'repaired' vodaphone devices. He was meant to repair Samsung phones only. However, most of the employees are agency staff so when they were sick or whatever...he found himself moved to the Nokia section...(or any for that matter). It didn't impress him much at all

[Anonymous]

A few days ago I sent Anovo an email, asking exactly what the problem was with the handset, and why it was deemed BER after only 3 mths.  This is there reply:-

"customerenduser@a-novo.co.uk

I am contacting you from the O2 Repair Centre.

We have recently received your Samsung SM-G800F (GS5 Mini) Black at the repair centre.

Following an assessment by one of our qualified engineers it was deemed to be beyond econimical repair (BER), as it showed as being blacklisted by the network. Due to this our engineers have been unable to repair your handset.

I would advise calling O2 customer services directly to get them to remove this. You can call them on either 202 from your mobile or you can call them on 0844 847 0202 from a landline.

If you need anything else, please let us know and we’ll be happy to help.

Have a lovely afternoon.  

Kind regards

O2 Online Team

Administration Assistant

"

Are these jokers for real?  Do I contact O2, and ask them wtf is going on? 

[MI5]

So, they are advising you to call 202 from your (barred) handset ????
Anyway, it has been known for O2 to "accidentally" bar handsets in error - what was the problem you were having with the phone in the first place?

Edit: Just re-read your OP and that would explain the problem !!

[Anonymous]

O2 online chat say its def not blacklisted and Anovo must have got it mixed up.