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Rapid loss of battery [power

Camellia
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In the last week my 6 year old Samsung galaxy phone has begun to lose power at an alarming rate.

I am sending a few long texts - no more than 3 per day. I don't stream, use e-mail or anything else like that on it and i am confined to home until July so it's not going anywhere. Usually it will lose about 6-10% a day, now it's more like 90%. Have used the setting maintenance button to close off background apps but that doesn't seem to help. My husband thinks the battery's kaput. help please. 

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MI5
Level 94: Supreme
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Non removable battery.
Have you rebooted as something may be stuck trying to sync.
Is the top of the phone getting warm?
Have you checked for software updates?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Cleoriff
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@Camellia 

Yes a new battery is needed. you can get one from Amazon. What make of Samsung is it  (just to make sure the battery can be removed)?

Veritas Numquam Perit

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MI5
Level 94: Supreme
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Have you rebooted the phone recently?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Camellia
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Hi Cleoriff

It's a Galaxy S6 Edge bought in Sept 2016.

Doesn't appear to have any way of getting into it to remove a battery, but suppose there must be, for the sim card insertion etc.

Usually get all this done in the local O2 shop - now shut because of lockdown.

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MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Non removable battery.
Have you rebooted as something may be stuck trying to sync.
Is the top of the phone getting warm?
Have you checked for software updates?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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