cancel
Showing results for 
Search instead for 
Did you mean: 

Rapid loss of battery [power

Camellia
Level 1: Joiner
  • 4 Posts
  • 3 Topics
  • 0 Solutions
Registered:

In the last week my 6 year old Samsung galaxy phone has begun to lose power at an alarming rate.

I am sending a few long texts - no more than 3 per day. I don't stream, use e-mail or anything else like that on it and i am confined to home until July so it's not going anywhere. Usually it will lose about 6-10% a day, now it's more like 90%. Have used the setting maintenance button to close off background apps but that doesn't seem to help. My husband thinks the battery's kaput. help please. 

Message 1 of 5
1,014 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 150574 Posts
  • 645 Topics
  • 28688 Solutions
Registered:
Non removable battery.
Have you rebooted as something may be stuck trying to sync.
Is the top of the phone getting warm?
Have you checked for software updates?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 5 of 5
976 Views
4 REPLIES 4

Cleoriff
Level 94: Supreme
  • 126901 Posts
  • 834 Topics
  • 7577 Solutions
Registered:

@Camellia 

Yes a new battery is needed. you can get one from Amazon. What make of Samsung is it  (just to make sure the battery can be removed)?

Veritas Numquam Perit

Girl in a jacket
Message 2 of 5
1,011 Views

MI5
Level 94: Supreme
  • 150574 Posts
  • 645 Topics
  • 28688 Solutions
Registered:
Have you rebooted the phone recently?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 5
1,007 Views

Camellia
  • 4 Posts
  • 3 Topics
  • 0 Solutions
Registered:

Hi Cleoriff

It's a Galaxy S6 Edge bought in Sept 2016.

Doesn't appear to have any way of getting into it to remove a battery, but suppose there must be, for the sim card insertion etc.

Usually get all this done in the local O2 shop - now shut because of lockdown.

Message 4 of 5
979 Views

MI5
Level 94: Supreme
  • 150574 Posts
  • 645 Topics
  • 28688 Solutions
Registered:
Non removable battery.
Have you rebooted as something may be stuck trying to sync.
Is the top of the phone getting warm?
Have you checked for software updates?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
977 Views