Question about unlocking Galaxy S10+

[mattp1986]

Hi all I've just received my shiny new S20 Ultra, absolutely in love with it and can't thank 02 enough for paying off my Carphone Warehouse contract a year early. My question is regarding my old S10+. Is the phone unlocked from the factory as I heard they might be, or will I need to get in touch with 02 customer service and have them do it for me. I'm asking as I have put the phone up for sale and I'd like to know before selling if I need to unlock it. Thanks guys

[MI5]

@mattp1986 

All CPW phones are unlocked.

[mattp1986]

Ok that's good to know wasn't sure. I didn't want to advertise it as unlocked and then have a complaint to deal with when it's sold on ebay lol. I did send an unlock request to 02 when I reset the phone but I haven't heard anything back from them. Maybe this is why

[MI5]

They will reply eventually saying it's not an O2 phone and they can't unlock it, but that is just because it's already unlocked.