on 24-05-2020 09:48
on 24-05-2020 09:57
First thing to do is a factory reset.
Back up all your photos etc first though.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
24-05-2020 09:58 - edited 24-05-2020 10:04
You may need to perform a reset and clear cached updates - can't remember how at the minute.
Meantime, do you back your phone up to Google's servers? It may be necessary to factory reset your phone as we try to get it back into shape, @Colleen17?
This article may help, just skip down to the XL3 part first, then make sure you have a good backup before you start the procedure.
Good luck, @Colleen17.