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Level 1: Joiner
Posts: 2
Registered: ‎24-05-2020

Pixel XL 3

My phone now for the last 4 months or so has regularly after being powered off will not switch back on or appears to be not on no screen showing. You can tell if powered on by charging sound with connected. There is always enough charge left in my phone. Most times I have to wait for it to work or sometimes I can get someone to call me and that gets the screen to work. The phone is about 1 year old. Getting totally fed up with this now. Any help or advice. My software and virus checking is all up to date.
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Posts: 100,495
Topics: 546
Solutions: 12,778
Registered: ‎04-04-2012

Re: Pixel XL 3

@Colleen17 

First thing to do is a factory reset.

Back up all your photos etc first though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 12,470
Topics: 119
Solutions: 71
Registered: ‎11-04-2012

Re: Pixel XL 3

[ Edited ]

You may need to perform a reset and clear cached updates - can't remember how at the minute.
Meantime, do you back your phone up to Google's servers? It may be necessary to factory reset your phone as we try to get it back into shape, @Colleen17?

This article may help, just skip down to the XL3 part first, then make sure you have a good backup before you start the procedure. 

https://techshali.com/clear-cache-pixel-3-xl/

Good luck, @Colleen17

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Level 1: Joiner
Posts: 2
Registered: ‎24-05-2020

Re: Pixel XL 3

Thank you everyone, will try this before I get too annoyed with it
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Level 67: Unsung hero
Posts: 15,042
Registered: ‎31-03-2010

Re: Pixel XL 3

@Colleen17 You can also try Google support: https://support.google.com/pixelphone/?hl=en#topic=7078250

I DO NOT WORK FOR O2



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