Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Android

Reply
Level 1: Joiner
Posts: 17
Registered: ‎15-11-2012

Pink line down screen on Samsung S7

Hello

 

I have noticed a line down the screen on my S7. It started off as an orange line, changed to a green line and has now changed to a pink line. After leaving my phone for a few minutes, the line seems to change colours but has now returned to a pink line again. The phone has not been dropped and has no physical damage to it. Does anyone have any ideas on what I should do?

 

Thanks

Posts: 87,664
Topics: 532
Solutions: 11,159
Registered: ‎04-04-2012

Re: Pink line down screen on Samsung S7

@Andy_31 

If it was me, I'd contact Samsung directly for help and diagnosis. 

https://www.samsung.com/uk/support/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 71,727
Topics: 677
Registered: ‎14-01-2013

Re: Pink line down screen on Samsung S7

Hi @Andy_31

Some help here https://www.tomsguide.com/us/galaxy-s7-edge-pink-line-screen,news-24336.html

If it still persists then contact Samsung directly

https://www.samsung.com/uk/support/

*The Game Is On*


Level 1: Joiner
Posts: 17
Registered: ‎15-11-2012

Re: Pink line down screen on Samsung S7

Hi

 

I have tried to reset the pixels by using *#0#*but the line is still there with the red, green and blue backgrounds.

Posts: 71,727
Topics: 677
Registered: ‎14-01-2013

Re: Pink line down screen on Samsung S7


@Andy_31 wrote:

Hi

 

I have tried to reset the pixels by using *#0#*but the line is still there with the red, green and blue backgrounds.


@Andy_31  Have you  checked out the link I provided?

*The Game Is On*


Level 1: Joiner
Posts: 17
Registered: ‎15-11-2012

Re: Pink line down screen on Samsung S7

Hi

 

I have used the link provided and I have followed the instructions but the line is still displayed on the phone

Posts: 87,664
Topics: 532
Solutions: 11,159
Registered: ‎04-04-2012

Re: Pink line down screen on Samsung S7

Samsung will repair it under warranty, so contact them directly, not O2......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 71,727
Topics: 677
Registered: ‎14-01-2013

Re: Pink line down screen on Samsung S7

Then Samsung is the next step @Andy_31

Best of luck and let us know how you get on...

*The Game Is On*


Posts: 13,159
Topics: 77
Registered: ‎14-01-2014

Re: Pink line down screen on Samsung S7

Dead oled panel. do as said prior.


Level 1: Joiner
Posts: 17
Registered: ‎15-11-2012

Re: Pink line down screen on Samsung S7

Hi

 

Does anyone know how long it will take to rectify the problem?

 

Thanks