Solved: Picture message charges

Anonymous · ‎17-10-2017

Hi,

I seem to be recieving a lot of charges for picture messages and have no recolection or record of sending them ? So i think something is wrong here, please help.

Thanks

Sam

MI5 · ‎17-10-2017

Have a look here for possible causes.
https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎17-10-2017

Have a look here for possible causes.
https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎17-10-2017

Thanks

jonsie · ‎17-10-2017

Biggest culprit is smilies as outlined I the link by @MI5

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎18-10-2017

Hey @Anonymous did you figure out what was causing the picture message charges?

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