Re: Phone unlocking :(

Abbey51 · ‎29-10-2018

Hi,

I'm really struggling to unlock my S8 I have been on the app and had no luck and in-store and haven't been able to unlock the phone. Any help???

Thanks Abbey

Cleoriff · ‎29-10-2018

Hi @Abbey51

Have you followed the advice here?

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

If so I will ask one of our community managers @EmilieT to help

Welcome to the forum by the way

Veritas Numquam Perit

Abbey51 · ‎29-10-2018

I have followed the advice given and been into the store/ tried unlocking through the app with no progress.

Thank you for helping me, I hope it can be sorted soon

MI5 · ‎29-10-2018

I'm sure @EmilieT will message you tomorrow.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

EmilieT · ‎30-10-2018

Hey @Abbey51, since you've tried following the guide already I'd happily get someone to look into this for you I'll send you a Private Message shortly to get a few more details first!

Cheers @Cleoriff and @MI5 for the mentions

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