29-10-2018 20:18 - edited 29-10-2018 20:19
Have you followed the advice here?
If so I will ask one of our community managers @EmilieT to help
Welcome to the forum by the way
on 29-10-2018 22:56
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 30-10-2018 08:56
Hey @Abbey51, since you've tried following the guide already I'd happily get someone to look into this for you I'll send you a Private Message shortly to get a few more details first!
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