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Level 2: Apprentice
Posts: 16
Registered: ‎25-12-2017
Accepted Solution

Phone permantly locked

I purchased a phone locked to Vodafone, VSmart10, I requested a NUC to enable me to sign up with O2. However, the NUC that they provided did not work and my phone is permanently locked into Vodafone who are  totally unable to assist me in any way.

They provided me with a link, which turned out to be an Alcatel repair centre, who referred me back to Vodafone. The upshot is that I am now locked in to Vodahell, does anyone know a way this phone can be unlocked?

Thank you.

Posts: 88,497
Topics: 533
Solutions: 11,465
Registered: ‎04-04-2012

Re: Phone permantly locked

@tarren2 

The only suggestion I have is your local market stall or independent mobile repair shop.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 2: Apprentice
Posts: 16
Registered: ‎25-12-2017

Re: Phone permantly locked

I wished I'd done that to start with. The problem I have is that being hard locked the usual NUC will not work,.

Thanks for reply.

Posts: 88,497
Topics: 533
Solutions: 11,465
Registered: ‎04-04-2012

Re: Phone permantly locked

They will need to do it with software and a cable to overwrite the partition tables.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 2: Apprentice
Posts: 16
Registered: ‎25-12-2017

Re: Phone permantly locked

Ah, that's good, there's hope yet then. Thank's for your help, much appreciated.