Solved: Phone not responding

Anonymous · ‎29-05-2017

LG G4 went blank, tried reboot, removed battery and SIM. LG welcome screen appears then goes blank again. Nothing else happens.

How do I fix it?

adamtemp64 · ‎29-05-2017

This may not be your issue but http://www.trustedreviews.com/opinions/lg-g4-bootloop-problem-how-to-diagnose-and-fix

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

adamtemp64 · ‎29-05-2017

This may not be your issue but http://www.trustedreviews.com/opinions/lg-g4-bootloop-problem-how-to-diagnose-and-fix

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Cleoriff · ‎29-05-2017

If th advice by @adamtemp64 doesnt work then give LG a call http://www.lg.com/uk/support/contact/telephone

Veritas Numquam Perit

MI5 · ‎29-05-2017

A common G4 and G5 problem unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

gmarkj · ‎30-05-2017

Yep, one that I had the misfortune of getting!
As mentioned by others @Anonymous, get in contact with LG - they will arrange for a courier to collect your phone, repair it in house and then send back to you.
2 points to note: you only need to send the phone (no back cover, no battery, no sim card, no memory card), and make sure you use an address you will be at or have documents for!
Check out this thread to see how it went:
https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/LG-G4-bootloop-issue-and-atrocious-customer-service/td-p/1037876/highlight/true

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Martin-O2 · ‎05-06-2017

@Anonymous can you give us an update on your issue?

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