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Level 1: Joiner
Posts: 1
Registered: ‎11-01-2021

Phone not charging

My phone isn’t charging and I’ve already been to the shop once
Posts: 117,518
Topics: 575
Solutions: 16,490
Registered: ‎04-04-2012

Re: Phone not charging

@Anthony63 

https://www.o2.co.uk/help/device-and-sim-support/our-faults-and-repairs-policy

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: Phone not charging

You may be better dealing with the manufacturer if your phone is under warranty

If it's new then return as above