Phone lost but need to keep number on new one?

[Anonymous]

Hi

My grandaughter lost her phone recently, not insured and still in contract so I know I will have to keep paying that, I want to get her another phone, but she wants to keep the old number is that possible please?

[Cleoriff]

Have you reported the phone lost to O2? http://www.o2.co.uk/help/phones-sims-and-devices/lost-or-stolen-device

[jonsie · Accepted solution]

Just call customer service and they will supply a new sim with the same number. 

Once received you will need to call them to activate it and to remove the block of the account. 

[MI5]

O2 will replace the sim card for free but as you say, you will need to buy a new phone to put it in as well as continue paying for the lost one.