There are many different policies with varying terms and conditions so you need to select your policy from the ones listed here to view the specific details
https://www.o2.co.uk/termsandconditions/finance-and-insuranceAlternatively call customer service who can advise you better
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.