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Phone fault

B16gpw
Level 1: Joiner
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My brand new note 10 had a faint white line across the screen when first turned on, now its three black lines and getting worse I can't seem to contact anybody on my o2 about it
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MI5
Level 94: Supreme
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@B16gpw 

Repairs help here https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy and contact numbers for O2 here Guide: Coronavirus Community Help and Support 

They open at 8.00am.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122405 Posts
  • 609 Topics
  • 19114 Solutions
Registered:

@B16gpw 

Repairs help here https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy and contact numbers for O2 here Guide: Coronavirus Community Help and Support 

They open at 8.00am.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Marjo
Former Staff
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Welcome to our community @B16gpw ! slight_smile Sorry to hear about your phone though. 😞 Do keep us updated on how you're getting on. Hope you get everything sorted soon with the advice above! thumbsup

COVID-19 support - Help and support from O2 during the lockdown
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Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
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