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Level 1: Joiner
Posts: 1
Registered: ‎17-07-2014

Phone Repair

Has any body attempted to have their phone repaired by O2? The process seems to be problematic .....I sent my phone away and they couldn't repair it so are going to give me a new on ( great I thought! ) the only problem is that they don't have one to send me so I'm stuck in limbo with no phone, paying a bill and no one at the repair centre able to give me any indication when I may get one............very bad customer service imho.
Posts: 100,437
Topics: 546
Solutions: 12,764
Registered: ‎04-04-2012

Re: Phone Repair

Search the forum and you will find many issues with O2 repairers.
Keep on to CS about your replacement phone, if they don't have the exact same model they should offer you something of similar value and spec.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 86,614
Topics: 729
Registered: ‎14-01-2013

Re: Phone Repair

No improvement at all with the service then...despite all the feedback from the forum...? Smiley Frustrated

*The Game Is On*

Posts: 79,899
Topics: 572
Solutions: 3,819
Registered: ‎04-01-2009

Re: Phone Repair

Community Manager
Posts: 6,831
Registered: ‎23-07-2014

Re: Phone Repair

Hi @Riley, how are you? Did you get anywhere with this in the end or any additional info?

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