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Level 1: Joiner
Posts: 3
Registered: ‎30-12-2014
Accepted Solution

Phone Re-Booting after Upgrade

Last night my S7 Galaxy Edge performed an upgrade. Now it keep re-booting every few minutes. I've tried Reset settings, didn't help,

Posts: 72,644
Topics: 684
Registered: ‎14-01-2013

Re: Phone Re-Booting after Upgrade

Hi @Poplarman

See if this helps

  1. Press and hold the Power key.
  2. When Samsung Galaxy S7 logo appears, release the Power key and immediately hold the volume down key.
  3. Continue holding the Volume Down key until it finishes its rebooting.
  4. When “Safe mode” appears on the screen immediately release the Volume Down key.

All info in this article here https://thedroidguy.com/2018/04/fix-samsung-galaxy-s7-keeps-shutting-rebooting-update-troubleshootin...

*The Game Is On*


Posts: 88,143
Topics: 532
Solutions: 11,377
Registered: ‎04-04-2012

Re: Phone Re-Booting after Upgrade

You may need to perform a factory reset after a firmware upgrade.
Hold home, power and volume up all together until you see Samsung on screen then when the boot menu loads up use the volume keys to select factory reset and press the power key to perform.
Note, this will wipe the phone of any personal details or files and you will need to know your google account details to sign in.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,337
Registered: ‎18-04-2018

Re: Phone Re-Booting after Upgrade

Hi @Poplarman, are the issues with your S7 Galaxy Edge sorted now? Let us know if the advice above helped slight smile

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Level 1: Joiner
Posts: 3
Registered: ‎30-12-2014

Re: Phone Re-Booting after Upgrade

[ Edited ]

Yes, it's working again now.

 

I guess the reboot occurred around 20 times before it stabilised and now stays on. Another guess is that there was some unfinished Upgrade still running in the background which eventually finished.

 

I had no need to Reset to Factory.

 

Thank you

Posts: 88,143
Topics: 532
Solutions: 11,377
Registered: ‎04-04-2012

Re: Phone Re-Booting after Upgrade

Good news as that saved you a bunch of hassle.
I've never known one reboot that many times before though, but glad it's all sorted.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 72,644
Topics: 684
Registered: ‎14-01-2013

Re: Phone Re-Booting after Upgrade

Pleased to hear it's working now @Poplarman Smiley Wink

*The Game Is On*


Level 1: Joiner
Posts: 3
Registered: ‎30-12-2014

Re: Phone Re-Booting after Upgrade

Okay, back again. Although much more stable I still get irregular self-restarts. An O2 Guru has forced the Android update again but still getting restarts.
Visit to Guru booked for tomorrow where I expect phone will get a master reset.
Posts: 70,190
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Phone Re-Booting after Upgrade

It would be the next logical step I'm afraid. Make sure it's all backed up before you go.