Overdue payment, locked network

[AdrianaDiac]

Hi! I was on overdue payment I paid it yesterday but still closed. What can I do? Why I can call and use the data?

[pgn · Accepted solution]

It can take up to 48 hours to reconnect service if you are cut off for late payment, @AdrianaDiac.

You should contact payment management.

If you have a bank account, why not set up a direct debit - it is one less bill to have to worry about, or forget, every month.
All contact details for O2 here Guide: Coronavirus Community Help and Support .
You can reach the Payment Management team on 0800 902 0217, free from any landline or UK mobile.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
Best time to call is around 8.15am

Good luck!