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Anonymous
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Oneplus 3T Midnight Black same IMEI number for 2 sim slots

I have a Oneplus 3T in Midnight Black that has the same IMEI number for 2 sim slots. Surely this is a problem. This violates the GSM Standard. I asked Oneplus and they said this is not supposed to be like that. 

 

Any help?

Anonymous
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Re: Oneplus 3T Midnight Black same IMEI number for 2 sim slots

The IMEI would be for the phone not the sim
Posts: 116,793
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Registered: ‎04-04-2012

Re: Oneplus 3T Midnight Black same IMEI number for 2 sim slots

Oneplus made it so it's their problem to fix.
o2 should replace it but they don't make the phones so I'm not sure what else o2 can do?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Oneplus 3T Midnight Black same IMEI number for 2 sim slots

read what I've typed, when I dial in *#06#* the 2 IMEI numbers are the same. IMEI 1 is for the fist sim slot and IMEI 2 is the second sim slot

Anonymous
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Re: Oneplus 3T Midnight Black same IMEI number for 2 sim slots

How long will the replacement take?
Posts: 116,793
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Registered: ‎04-04-2012

Re: Oneplus 3T Midnight Black same IMEI number for 2 sim slots


@Anonymous wrote:
The IMEI would be for the phone not the sim

Each sim slot should have a unique identifier......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 116,793
Topics: 575
Solutions: 16,226
Registered: ‎04-04-2012

Re: Oneplus 3T Midnight Black same IMEI number for 2 sim slots


@Anonymous wrote:
How long will the replacement take?

If you bought in store take it back for an immediate exchange.

If online, call customer service to arrange a doorstep exchange http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Oneplus 3T Midnight Black same IMEI number for 2 sim slots

[ Edited ]

So, for now, I will not use the second sim slot. I will also call o2 to get this fixed, just about to enjoy the phone and I had to look at the sticker on the box, that's when I noticed the single IMEI number. I checked with #*06*# then my heart just sank!Cry

Posts: 116,793
Topics: 575
Solutions: 16,226
Registered: ‎04-04-2012

Re: Oneplus 3T Midnight Black same IMEI number for 2 sim slots

Have you tried 2 sims in it to see what happens?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 42: Skillful
Posts: 2,437
Registered: ‎04-04-2012

Re: Oneplus 3T Midnight Black same IMEI number for 2 sim slots

[ Edited ]

This has nothing to do with the GSM standard, as the IMEI applies to handsets and not the network infrastructure it talks too.. and basically the IMEI applies to the radio inside the device, and as the one plus only has one radio , thus one IMEI number..

The GSMA standard you talk about is a guideline and not an RFC or published standard.

You do have 2 IMSI numbers which is the important bit, as this is what is sent to the network, to initiate any MO (mobile orientated) traffic or for MT (mobile terminated) traffic.. the IMEI is basically a serial number of the device..

O2 wont replace the handset as there is nothing to be fixed, as it is working as designed, and i doubt you find a CS guy who will understand GSMA Standards or how technically the network works... 

Dual Sim, single active sim at a time for calls and data, if you get a call on both sims then the last dialler is diverted to VM.

What are you trying to achieve @Anonymous

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

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