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Oneplus 3T Midnight Black same IMEI number for 2 sim slots

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Anonymous
Not applicable

on ‎04-05-2017 22:05

on ‎04-05-2017 22:05

I have a Oneplus 3T in Midnight Black that has the same IMEI number for 2 sim slots. Surely this is a problem. This violates the GSM Standard. I asked Oneplus and they said this is not supposed to be like that. 

 

Any help?

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Martin-O2
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‎15-05-2017 10:08 - edited ‎15-05-2017 10:09

‎15-05-2017 10:08 - edited ‎15-05-2017 10:09

Hey guys I've received a response about the dual sim IMEI number question. 

 

The OnePlus device reporting only one IMEI is not a fault. An IMEI is essentially a serial number that helps us identify the device on our network and systems. Each SIM slot however will have a unique IMSI number – this is what’s needed for both SIMs to function as expected. Having 1 IMEI as opposed to 2 will not alter or limit the functionality of your device compared to one which reports two separate IMEI, but with just one IMEI it does help us to limit potential fraud and abuse on the O2 network.

 

I hope that clears it up but if there are any further questions please let me know wink

 

Edit: @Anonymous

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Anonymous
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on ‎04-05-2017 22:07

on ‎04-05-2017 22:07

The IMEI would be for the phone not the sim
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MI5
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on ‎04-05-2017 22:08

on ‎04-05-2017 22:08

Oneplus made it so it's their problem to fix.
o2 should replace it but they don't make the phones so I'm not sure what else o2 can do?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎04-05-2017 22:09

on ‎04-05-2017 22:09

read what I've typed, when I dial in *#06#* the 2 IMEI numbers are the same. IMEI 1 is for the fist sim slot and IMEI 2 is the second sim slot

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Anonymous
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In response to MI5

on ‎04-05-2017 22:09

on ‎04-05-2017 22:09

How long will the replacement take?
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MI5
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on ‎04-05-2017 22:11

on ‎04-05-2017 22:11

@Anonymous wrote:
The IMEI would be for the phone not the sim

Each sim slot should have a unique identifier......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
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on ‎04-05-2017 22:12

on ‎04-05-2017 22:12

@Anonymous wrote:
How long will the replacement take?

If you bought in store take it back for an immediate exchange.

If online, call customer service to arrange a doorstep exchange http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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‎04-05-2017 22:13 - edited ‎04-05-2017 22:16

‎04-05-2017 22:13 - edited ‎04-05-2017 22:16

So, for now, I will not use the second sim slot. I will also call o2 to get this fixed, just about to enjoy the phone and I had to look at the sticker on the box, that's when I noticed the single IMEI number. I checked with #*06*# then my heart just sank!Cry

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MI5
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on ‎04-05-2017 22:17

on ‎04-05-2017 22:17

Have you tried 2 sims in it to see what happens?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
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‎04-05-2017 23:30 - edited ‎04-05-2017 23:31

‎04-05-2017 23:30 - edited ‎04-05-2017 23:31

This has nothing to do with the GSM standard, as the IMEI applies to handsets and not the network infrastructure it talks too.. and basically the IMEI applies to the radio inside the device, and as the one plus only has one radio , thus one IMEI number..

The GSMA standard you talk about is a guideline and not an RFC or published standard.

You do have 2 IMSI numbers which is the important bit, as this is what is sent to the network, to initiate any MO (mobile orientated) traffic or for MT (mobile terminated) traffic.. the IMEI is basically a serial number of the device..

O2 wont replace the handset as there is nothing to be fixed, as it is working as designed, and i doubt you find a CS guy who will understand GSMA Standards or how technically the network works... 

Dual Sim, single active sim at a time for calls and data, if you get a call on both sims then the last dialler is diverted to VM.

What are you trying to achieve @Anonymous

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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