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OnePlus 6 back camera

Oneplus6
Level 1: Joiner
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Was taking photos 3 days after buying my one plus 6 from 02
And all of a sudden it wouldn't focus.
Help
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jonsie
Level 94: Supreme
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If you are within the first 30 days of buying then return it for a new one. Don't accept a repair at all. Call customer service on 202 unless you bought it from a store.

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MI5
Level 94: Supreme
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If it's a software problem it might be solved by doing a factory reset. In fact before replacing the phone, O2 will ask you to do this anyway so make a full backup of the phone now.
However. try this before factory resetting --> Settings --> Apps --> Application List --> Camera --> Storage --> Clear cache and clear data. Reboot.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Not applicable

@Oneplus6

 

I guess you've also tried a good ol' fashioned restart (switch off and back on) as while I know switching a phone off for whatever reason is regarded as sacrilege by some (I do it when charging mine) it just might help and save a lot of hassle.

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EmilieT
Former Staff
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Hi @Oneplus6 and welcome to the forum slight_smile Have you tried any of the suggestions above? Any progress with your camera? 

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