on 08-10-2016 11:42
on 08-10-2016 11:42
Very frustrating and disappointed with this service. Did check with CC and was promised to have this available in 2-3 days. But now they let me know they have been Out of stock since 1 week. So why much promises on CC and website. Misleding the customer to goahead and place the order but cannot fuilfil it on time. One of my worst expereince with O2. Hope this gets better and do not mislead on the delivery timelines. Promise a time which can be kept up.
on 08-10-2016 11:54
on 08-10-2016 13:20
on 08-10-2016 13:20
Not happy to see this, I ordered mine on Weds evening (indicated shipping in 2-3 days, as you said too). Had the usual emails, and then a text the next day saying:
'O2: Thanks for your order, sorry we're out of stock at the moment. We are expecting more on 06-OCT-16. We'll text you again as soon as we have a delivery date.'
The order/product hasn't shown up on my 'my O2' page either, which is slightly concerning - Maybe it'll appear once dispatched.
I did wonder how they "had stock" when Oneplus themselves had a 4 week waiting time at the time.
Costs more from O2 aswell compared with OP own site. I'm happy to pay the extra ~£10 or so for peace of mind if it goes wrong (as i've heard bad things about OP repairs and CS) but why mislead on stock levels?
I will wait and see, and respond back if I hear anything.
on 08-10-2016 14:03
on 08-10-2016 14:03
on 10-10-2016 11:03
How ridiculous it this...
Just checked on the product page to see that it's back in-stock.
Went onto live chat to ask when mine's going to be sent...
Apparently - I have to reorder it (even though my money's been taken) as it's been cancelled. I asked WHY?! 'Because we weren't sure if it would be back in stock so theyve all been cancelled'
How ludicrous. I questioned it, and asked why i've not been told this - Apparently i'm going to be refunded in 72 hrs along with a note and reason why.
What kind of process is that?! Cancelling without notice?!
on 10-10-2016 11:16
on 10-10-2016 11:16
on 10-10-2016 19:37
on 10-10-2016 19:37
I ordered mine on Friday. Has been shipped out today, expected to be delivered tomorrow. Hopefully they have now received more stock!
on 11-10-2016 12:16
on 11-10-2016 12:16
ordered mine last Weds (5th) got an email on sat saying order is processing, no news since then.. Rulen dunno how you got yours shipped so quick!
on 11-10-2016 16:38
^ mine arrived today
Heads up i didnt get a notice about it being shipped just an email once it was ready for collection from the store