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Level 2: Apprentice
Posts: 21
Registered: ‎06-06-2018

One plus 6 battery draining very quickly

Having a problem with battery life not lasting very long if I take to o2 store will they be able to help me
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Level 64: Magistrate
Posts: 13,488
Registered: ‎31-03-2010

Re: One plus 6 battery draining very quickly

@James_T You'd probably be better off contacting OnePlus support directly: https://www.oneplus.com/uk/support

I DO NOT WORK FOR O2



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Posts: 75,420
Topics: 559
Solutions: 3,482
Registered: ‎04-01-2009

Re: One plus 6 battery draining very quickly

It may well be an app draining the battery. Check the battery usage in the phone's settings to see if you can spot a rogue app.

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Posts: 94,827
Topics: 543
Solutions: 12,030
Registered: ‎04-04-2012

Re: One plus 6 battery draining very quickly

How long are you defining as "not very long" @James_T ?
Personally, I'm finding mine very good and always was straight out of the box. It will go 2 days easily.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 2: Apprentice
Posts: 21
Registered: ‎06-06-2018

Re: One plus 6 battery draining very quickly

100% to 36% in less then a hour
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Posts: 94,827
Topics: 543
Solutions: 12,030
Registered: ‎04-04-2012

Re: One plus 6 battery draining very quickly

Something definitely wrong there.
What do the battery stats say?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 75,420
Topics: 559
Solutions: 3,482
Registered: ‎04-01-2009

Re: One plus 6 battery draining very quickly

Is the phone getting hot at all? That's some drain you have there. Have you downloaded anything that coincides with the battery drain?

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Posts: 79,505
Topics: 707
Registered: ‎14-01-2013

Re: One plus 6 battery draining very quickly

100% to 36% in an hour?

I would be on the phone to One Plus as suggested above.

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Level 2: Apprentice
Posts: 21
Registered: ‎06-06-2018

Re: One plus 6 battery draining very quickly

I going to contact OnePlus today
Yes lately the back of phone has been hot!
Battery stats not really saying anything about anything draining battery quickly!
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Posts: 94,827
Topics: 543
Solutions: 12,030
Registered: ‎04-04-2012

Re: One plus 6 battery draining very quickly

Have you tried rebooting?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)