cancel
Showing results for 
Search instead for 
Did you mean: 

O2 recycle

jaysue81
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

On Sunday I received an offer of £269 for my Samsung tablet. I boxed it up and made sure it was well protected.  The tablet was only 6 months old and kept in a case and rarely used. The it was kept in excellent condition.  I received my email today claiming there had been a change of 80% off the first quote ! O2 are claiming that the screen is cracked. I tried to make contact with them but I was told they wouldn't be available till tomorrow morning and the complaints branch can't see anything  ? 

Something isn't adding up . 

Message 1 of 7
576 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 69: Guiding Light
  • 5964 Posts
  • 32 Topics
  • 1948 Solutions
Registered:

@jaysue81 

 

Make sure you are calling o2 recycle and not o2 customer services

https://www.o2recycle.co.uk/contact-us 

 

Which courier did you send it by, as with some no amount of protection will stop it being damaged..

 

Also be aware prices for devices are plummeting as there is a rush of people selling old phones...

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 3 of 7
564 Views
6 REPLIES 6

Cleoriff
Level 94: Supreme
  • 112571 Posts
  • 801 Topics
  • 6711 Solutions
Registered:

@jaysue81 
This happens often with O2 Recycle. We always advise people to take pictures of any device they send back and to let them know you have done so.

Contact them again tomorrow and ask them to send the tablet back. Try other recycling outlets and you will find someone will offer you a better price.

Veritas Numquam Perit

Girl in a jacket
Message 2 of 7
568 Views

madasaf1sh
Level 69: Guiding Light
  • 5964 Posts
  • 32 Topics
  • 1948 Solutions
Registered:

@jaysue81 

 

Make sure you are calling o2 recycle and not o2 customer services

https://www.o2recycle.co.uk/contact-us 

 

Which courier did you send it by, as with some no amount of protection will stop it being damaged..

 

Also be aware prices for devices are plummeting as there is a rush of people selling old phones...

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 3 of 7
565 Views

jaysue81
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

You would think putting it in its original box and sleeve plus putting it in another box with padding should be enough. 

Message 4 of 7
562 Views

MI5
Level 94: Supreme
  • 128326 Posts
  • 614 Topics
  • 22572 Solutions
Registered:

@jaysue81 

Ask O2 recycle to return it to you and then claim off the insurance that you took out when sending it in the first place.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 7
553 Views

madasaf1sh
Level 69: Guiding Light
  • 5964 Posts
  • 32 Topics
  • 1948 Solutions
Registered:

Have you seen how the likes of Yodel handle parcels!!

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 6 of 7
536 Views

jaysue81
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I thankfully got through and it was investigated.  All sorted now thank goodness 

Message 7 of 7
455 Views