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Level 42: Skillful
Posts: 3,944
Registered: ‎26-03-2014

Re: O2 CS say phone isn't latched, phone says it is. Help!

Sorry to be late to the party...
I'll bet that o2 are trying to unlock his new phone as that would be the one on his account.
Either he would need to use the S7 again, or get a PAYG sim (as advised) or see if Emilie can help.
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
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Level 1: Joiner
Posts: 11
Registered: ‎18-01-2019

Re: O2 CS say phone isn't latched, phone says it is. Help!

Yeah, we're PMing now so fingers crossed.

Well, they've asked for, and been given the IMEI of the old phone numerous times, but I don't know how the system works at that level.

Cheers