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Re: O2 CS say phone isn't latched, phone says it is. Help!
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on 18-01-2019 19:37
I thought a PUK code was for a locked SIM.
Re: O2 CS say phone isn't latched, phone says it is. Help!
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on 18-01-2019 19:43
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)


Re: O2 CS say phone isn't latched, phone says it is. Help!
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on 18-01-2019 20:06
Re: O2 CS say phone isn't latched, phone says it is. Help!
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on 18-01-2019 20:11
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)


Re: O2 CS say phone isn't latched, phone says it is. Help!
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on 18-01-2019 20:28
I just can't understand how it can be so difficult. To arrive at a point where he's been told I need a PUK code from 3 is bizarre.
My friend tried the form but says it spat him out with an error.
CS now suggest taking it to an O2 shop. I think that will result in a salesperson looking blankly at me.
I'm still hoping someone lovely here will be able to PM or email me this elusive code or I'm destined to use it on WiFi only.
Re: O2 CS say phone isn't latched, phone says it is. Help!
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on 18-01-2019 20:36
@EmilieT is our unlock guru but you’ll need to wait until Monday now I guess.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)


Re: O2 CS say phone isn't latched, phone says it is. Help!
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on 18-01-2019 20:43
Thanks for your help - have a good weekend.
Re: O2 CS say phone isn't latched, phone says it is. Help!
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on 21-01-2019 08:49
Good morning @Quadrophenia, and welcome to the forum I'm sorry to hear you've been struggling to get this phone unlocked, I'll drop you a Private Message shortly to get some more details and we'll get someone to look into what's going on for you
Thanks @MI5 for the mention!
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Re: O2 CS say phone isn't latched, phone says it is. Help!
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on 21-01-2019 09:03
Re: O2 CS say phone isn't latched, phone says it is. Help!
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on 21-01-2019 09:27
No problem @Quadrophenia - thanks for sending over all the info I needed, I'll let you know as soon as I hear back from our gurus on this
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