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Level 1: Joiner
Posts: 11
Registered: ‎18-01-2019

Re: O2 CS say phone isn't latched, phone says it is. Help!

@MI5 O2 CS have just told my mate that the problem is I need a PUK code from 3.
I thought a PUK code was for a locked SIM.
Posts: 88,609
Topics: 536
Solutions: 11,472
Registered: ‎04-04-2012

Re: O2 CS say phone isn't latched, phone says it is. Help!

Yes it is. If a virgin sim doesn’t work either and the three sim works without a sim pin in another phone, they are wrong. But it could be hardlocked if too many attempts have been made to unlock with a wrong code.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 11
Registered: ‎18-01-2019

Re: O2 CS say phone isn't latched, phone says it is. Help!

It won't be hardlocked as I haven't had a code to try in the first place. 3 gave me two PUK codes anyway but of course, they don't work.
Highlighted
Posts: 88,609
Topics: 536
Solutions: 11,472
Registered: ‎04-04-2012

Re: O2 CS say phone isn't latched, phone says it is. Help!

Don’t try more than 5 times.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 11
Registered: ‎18-01-2019

Re: O2 CS say phone isn't latched, phone says it is. Help!

Thanks, and duly noted.

I just can't understand how it can be so difficult. To arrive at a point where he's been told I need a PUK code from 3 is bizarre.
My friend tried the form but says it spat him out with an error.
CS now suggest taking it to an O2 shop. I think that will result in a salesperson looking blankly at me.

I'm still hoping someone lovely here will be able to PM or email me this elusive code or I'm destined to use it on WiFi only.
Posts: 88,609
Topics: 536
Solutions: 11,472
Registered: ‎04-04-2012

Re: O2 CS say phone isn't latched, phone says it is. Help!

@EmilieT is our unlock guru but you’ll need to wait until Monday now I guess. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 11
Registered: ‎18-01-2019

Re: O2 CS say phone isn't latched, phone says it is. Help!

Fingers crossed.
Thanks for your help - have a good weekend.
Former Staff
Posts: 5,406
Registered: ‎18-04-2018

Re: O2 CS say phone isn't latched, phone says it is. Help!

Good morning @Quadrophenia, and welcome to the forum Wave I'm sorry to hear you've been struggling to get this phone unlocked, I'll drop you a Private Message shortly to get some more details and we'll get someone to look into what's going on for you slight smile

 

Thanks @MI5 for the mention!

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Level 1: Joiner
Posts: 11
Registered: ‎18-01-2019

Re: O2 CS say phone isn't latched, phone says it is. Help!

Hey @EmilieT - wonderful news!

Many thanks.

 

Former Staff
Posts: 5,406
Registered: ‎18-04-2018

Re: O2 CS say phone isn't latched, phone says it is. Help!

No problem @Quadrophenia - thanks for sending over all the info I needed, I'll let you know as soon as I hear back from our gurus on this smiling

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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