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Level 1: Joiner
Posts: 3
Registered: ‎09-03-2016
Accepted Solution

Note 8 Software Updates

Why are we not getting the android security patches on the Note 8?
Posts: 73,855
Topics: 468
Solutions: 8,313
Registered: ‎04-04-2012

Re: Note 8 Software Updates

What's your CSC ? (*#1234#)
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Posts: 73,855
Topics: 468
Solutions: 8,313
Registered: ‎04-04-2012

Re: Note 8 Software Updates

Anyway, as O2 firmware is up to date

Security Patch Level2017 - 12 - 01
Product codeO2U
PDAN950FXXU2BQKG
CSCN950FOTF2BQL1

I assume you are on generic Samsung, which is lagging behind, but only Samsung can tell you why.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Level 1: Joiner
Posts: 3
Registered: ‎09-03-2016

Re: Note 8 Software Updates

CSC : N950FOXM1AQHF

Okay. Seems some people have updates on different carriers or different countries. I assumed the OTA was distributed by the network. I didn't realise it was Samsung.

Thanks for the reply. BTW, how too I check the O2 firmware patch level on the phone? Can't find it myself so far.
Posts: 73,855
Topics: 468
Solutions: 8,313
Registered: ‎04-04-2012

Re: Note 8 Software Updates

Yours is here https://www.sammobile.com/firmwares/galaxy-note8/SM-N950F/BTU/download/N950FXXU1AQI1/188836/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Level 1: Joiner
Posts: 3
Registered: ‎09-03-2016

Re: Note 8 Software Updates

Thanks
Posts: 73,855
Topics: 468
Solutions: 8,313
Registered: ‎04-04-2012

Re: Note 8 Software Updates

No worries mate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum