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No updates on order

kevinvw
Level 1: Joiner
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I pre-ordered a Samsung Galaxy S22 Ultra on the 11th of February and haven't heard anything from them since, apart from a confirmation email stating they received my order and would let me know when I could come to collect it. Nearly two weeks ago I contacted O2 on Twitter and they said that it looks like my order has been referred for further credit checks and that they contacted their referrals team to take a look at it for me and that they were going to contact me asap. It's been almost two weeks and I still haven't heard anything, does anyone know what I could do?

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MI5
Level 94: Supreme
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@kevinvw 

It will be stock issues most likely.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127445 Posts
  • 614 Topics
  • 22131 Solutions
Registered:

@kevinvw 

It will be stock issues most likely.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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