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Level 1: Joiner
Posts: 5
Registered: ‎24-11-2017

No signal, no wifi calling, no TuGo...

Until recently I was using an iPhone 5s. Then I got the email saying that they're scrapping TuGo at the end of this month.  We live on a remote farm with truly the most horrendous service both indoors and outside.  Naturally the O2 site tells us that the service is 'good'.  They haven't tried living here.  I rely 100% on TuGo when I'm at home.  O2 won't supply me with a booster because I'm not a business client.

 

So I looked up my options and discovered that my 5s wouldn't support wifi calling.  I was starting to hate it anyway so I hunted around for something else and landed on a Samsung Galaxy S7 Edge.  Love it so far. EXCEPT I still can't get wifi calling because I didn't buy it from O2 so I can't get O2 firmware.

 

Following a discussion with a lady at O2, she thinks that a new SIM might help with our poor signal.  I am skeptical but said I'd try it anyway.  If it doesn't make any difference I am trapped into a contract with O2 and unable to make calls in my own home.  Feel like I'm just going round in circles, spending money and getting nowhere.

 

Please don't suggest Whatsapp, Messenger or anything like that. I do all that anyway, but just sometimes people try to ring me or text me.  Any suggestions?

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Posts: 100,389
Topics: 546
Solutions: 12,754
Registered: ‎04-04-2012

Re: No signal, no wifi calling, no TuGo...

We've heard of 2 people on here that have wifi calling on non O2 Samsungs so it may be possible for you to get it either now or soon.
I guess you have enabled wifi calling in your MyO2 and rebooted the phone to see if it appears in settings?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,899
Topics: 572
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Registered: ‎04-01-2009

Re: No signal, no wifi calling, no TuGo...

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Level 67: Unsung hero
Posts: 15,025
Registered: ‎31-03-2010

Re: No signal, no wifi calling, no TuGo...

There's also the option of a land line if the OP is that remote. No mobile provider will ever offer 100% coverage.

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 5
Registered: ‎24-11-2017

Re: No signal, no wifi calling, no TuGo...

Yes I've done that but thank you for the suggestion.

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Level 1: Joiner
Posts: 5
Registered: ‎24-11-2017

Re: No signal, no wifi calling, no TuGo...

They won't give me one.  Apparently the ones you buy on Ebay are legal to buy but illegal to use.

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Level 1: Joiner
Posts: 5
Registered: ‎24-11-2017

Re: No signal, no wifi calling, no TuGo...

We aren't that remote but we are in a dip.  The house 300 metres up the road gets a great signal.  They share a postcode, hence why O2 say we have a good signal.  Was managing fine with TuGo.

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Anonymous
Posts: 0

Re: No signal, no wifi calling, no TuGo...

I thought they were offering boost boxes for £180?

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Posts: 79,899
Topics: 572
Solutions: 3,818
Registered: ‎04-01-2009

Re: No signal, no wifi calling, no TuGo...

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Posts: 86,604
Topics: 729
Registered: ‎14-01-2013

Re: No signal, no wifi calling, no TuGo...

Agree with the above Boost boxes are available to consumer customers if you make enough noise (via a complaint) . They will cost you £180 https://www.o2.co.uk/help/network-coverage-and-international/boostbox-guide

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