No help on website when asking about a replacement sim

[Anonymous]

I was a bit surprised to find that there is no help for the above situation. I tried a search for "my sim will not fit my new phone" without any hits. 

Has no one ever bought a new phone before that requires a different sized SIM? Hardly!!? So why is there no help with the process of asking for a replacement SIM on the website...?

I rang customer support and they sorted it for me, but in this 'connected world' I would expect this to be website option.

[edit] I've just found a community question with "Replacement SIM" but this needs to be a feature of the O2 website, not somthing to stumble on in the depths of the community forum if we happen to ask the right question.

[MI5 · Accepted solution]

Most people just know to speak to cs or pop into your local store.
You can complete the process online if not done elsewhere.
http://swapmysim.o2.co.uk/

[Anonymous]

Thanks. And just for fun, as a result of your reply, I searched for "swap sim" and still not hits on the main site. It's a good job you guys are there to fill in the 'wesite potholes...' But it does show a certain short sightedness in the O2 ranks...

Yes, in the absence of any readily available info on the website I use cs, but as O2 probably want to limit the use of cs to the minimum, they are not helping themselves in this situation.

[MI5]

Just wait until they bring in the robots!

[Beenherebefore]

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@Anonymous wrote:

Thanks. And just for fun, as a result of your reply, I searched for "swap sim" and still not hits on the main site.

Well known fact on here......"seek and ye shall not find".

[jonsie]

On the help page, you type in swap sim and you get three links, none of which are any help. 

But directly below are 6/80 links to the community....