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No SMS/MMS after 5.1.1 update Nexus 9 Lte

Anonymous
Not applicable

on ‎13-09-2015 16:36

on ‎13-09-2015 16:36

So I've spent way too much time trying to figure this out.  I have N9 Lte - all working fine until 5.1.1 update effectively killed SMS and MMS completely - nothing works, not reciving or sending.  I've tried sideloading G Messenger, GoSMS and a few others, but nothing works.

 

I had MMS re-provisioned - nothing

 

I've even got a new tablet after RMAing for dodgy screen - same problem.

 

If I downgrade to 5.0.1 - it works....in 5.0.2 it's fine also, but in 5.1.1 - nothing.  It's driving me crazy as I paid more for the Lte, and I'm paying for a package which includes SMS that I can't ever use.

 

Can anyone tell me why messaging broke in 5.1.1?

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Anonymous
Not applicable
In response to MI5

on ‎21-09-2015 13:08

on ‎21-09-2015 13:08

Thanks for the reply. I tried the above and unfortunately it's still not working. Is there an email for customer services? I can't seem to find one

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MI5
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on ‎21-09-2015 13:11

on ‎21-09-2015 13:11

No email address anymore.
All contact details are here http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎22-09-2015 19:00

on ‎22-09-2015 19:00

Well, O2 say it's not their fault, Google never answer support calls, and the nexus support forum isn't much help either

 

So here I am with myLTE device that doesn't even do what I paid extra for it to do 😞

 

One thing I notice is the if I look at Tablet Info, it has my IEMI no, but where my cell number should be is blank.

 

Should that be blank?  If I look at sim info, there too my number is blank.....

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MI5
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on ‎22-09-2015 19:23

on ‎22-09-2015 19:23

O2 don't write phone numbers to their sim cards.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎22-09-2015 20:33

on ‎22-09-2015 20:33

 

 

I see....then that's that line of investigation dead 😞

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MI5
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on ‎22-09-2015 20:51

on ‎22-09-2015 20:51

It's clearly a software bug.
Have we tagged @Chris_K into this yet for investigation?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎22-09-2015 21:00

on ‎22-09-2015 21:00

@MI5 wrote:
It's clearly a software bug.
Have we tagged @Chris_K into this yet for investigation?

Not previously ...but you have now... so lets hope he investigates

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎22-09-2015 21:02

on ‎22-09-2015 21:02

My bad - should have done it sooner, sorry 😞
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

‎23-09-2015 09:54 - edited ‎23-09-2015 13:32

‎23-09-2015 09:54 - edited ‎23-09-2015 13:32

Looks like it - especially as downgrading to 5.0.2 makes it work again....but I really don't want to be running 5.0.2!

 

Thanks for getting extra help in!

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Anonymous
Not applicable

on ‎25-09-2015 14:36

on ‎25-09-2015 14:36

Are you able to help me at all please @Chris_K ? or point me in the right direction?

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