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No OTA updates for my Samsung Galaxy S7 Edge

Anonymous
Not applicable

Hi I have not had any of the recent OTA updates for my Samsung Galaxy S7 Edge since I had it in March. Is this because O2 are slow and rolling them out or is it my phone?

 

https://onedrive.live.com/redir?resid=5772D6C82BFBE7FC!5968&authkey=!AIqJYaEwwMbuvfo&v=3&ithint=phot...  

 

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MI5
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You won't automatically get every single update, esp if not just a small one.
O2 may roll them together. They get sent from Samsung for evaluation and testing by the networks then the network decides if they wish to approve them for release to customers.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
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You only get updates from O2 if you have an O2 phone and I know for sure they have been approved by O2 so you should get them, if you have an O2 phone. Settings >About Device >Software updates >Check now.
If not, let us have your CSC (*#1234#) and we'll have a look at what phone you have.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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I have just read about this one http://www.androidcentral.com/galaxy-s7-edge-picks-march-security-update-uk

If there is anything else (related to O2) I expect @Chris_K is the one to ask....

*The Game Is On*

Girl in a jacket
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Anonymous
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MI5
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You have the latest released firmware already - there are no updates available as yet.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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MI5
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ModelSM-G935F
Model nameGalaxy S7 edge
CountryUnited Kingdom (O2)
VersionAndroid 6.0.1
Changelist110166628
Build dateFri, 19 Feb 2016 09:57:29 +0000
Product codeO2U
PDAG935FXXU1APB9
CSCG935FTEF1APB5
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 24
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Anonymous
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ok good news

 

but can anyone tell me when these newest updates will come to my phone? Do O2 approve every update?

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MI5
Level 94: Supreme
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Registered:
You won't automatically get every single update, esp if not just a small one.
O2 may roll them together. They get sent from Samsung for evaluation and testing by the networks then the network decides if they wish to approve them for release to customers.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Anonymous
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Right oh

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MI5
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No probs and welcome to the forum slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 10 of 24
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