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on 28-06-2016 11:14
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on 28-06-2016 11:14
Hi
I'm hoping someone can help me.
After my phone updated to android 6.0.1 and the security patch on 1st June I am having a lot of problems getting a signal at work. I thought it might be a tower problem but a friend at work could get 4g on his iPhone 6 yesterday to watch football & I couldn’t get a signal at all sat next to him.
I have read that it might be a third party app which is causing the problem but how can I check this?
I signed up to o2 because I could get 4g at work but now if I'm lucky I might get 3g at best, I've cleared the cache but doubt it will make any difference but will only find out later when I'm at work.
Does anyone have any suggestions on other things I can do?
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on 28-06-2016 11:17
Save the settings that get sent back and reboot the phone.
The update might have upset your apn and this will reset it.
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on 28-06-2016 11:17
Save the settings that get sent back and reboot the phone.
The update might have upset your apn and this will reset it.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 28-06-2016 11:18
After any major update it's advisable to back up and do a factory reset to get rid of obsolete files.
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on 28-06-2016 16:39
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on 28-06-2016 16:39
Hi @Anonymous did you have any luck recovering your 4G coverage with the above suggestions?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
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on 02-07-2016 11:27
I've been a bit busy the last few days but will try it today
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on 03-07-2016 11:46
I did a factory reset and got 4g again, thanks for the help
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on 03-07-2016 12:19
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on 03-07-2016 12:19
![wink wink](/html/@0298759A4703928FCB017542757CF0DA/images/smilies/013.png)
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 04-07-2016 01:54
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on 04-07-2016 01:54
Glad the factory reset sorted out the 4G for you.
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