New sim sent out as I lost my phone

[1719kenny]

New sim card sent out as I lost my other one. Put it in New devise and it is not working at all. Turned the phone on and off like suggested online but still nothing x

[Bambino · Accepted solution]

@1719kenny You'll have to call customer service using Skype and the numbers in this link to get them to activate the card for you: Guide: Coronavirus Community Help and Support 

Use the Upgrade, Lost/Stolen, or Fraud option to get through. Otherwise you'll just be disconnected.

[jonsie]

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

They need to remove the bars placed on the account