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Anonymous
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New Samsung Galaxy Ace not able to receive texts or calls from non O2 phones

Anyone else having this problem? Phone on pay monthly deal. O2 store & customer services unable to fix. Has had new SIM card. 

Can make calls to other networks and browse web....just not receive calls or texts from non-O2 phones. 

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Posts: 3,156
Topics: 129
Kudos: 236
Blog Posts: 1
Solutions: 42
Registered: ‎06-04-2012

Re: New Samsung Galaxy Ace not able to receive texts or calls from non O2 phones

Something similar happened when I changed from another network. If you call Customer Support they should be able to submit a fix request or do it themselves. Well hopefully you can get someone helpful as the last time I telephoned O2.

 

Leave your candy-colored cans in the toy chest and try a pair of proper headphones.
Highlighted
Posts: 3,156
Topics: 129
Kudos: 236
Blog Posts: 1
Solutions: 42
Registered: ‎06-04-2012

Re: New Samsung Galaxy Ace not able to receive texts or calls from non O2 phones

Sorry never read your message proper. It does seem that there's a fault on your account. Personally I would seek the advice of somebody in the technical department and bypass the infantry troops.

 

Leave your candy-colored cans in the toy chest and try a pair of proper headphones.