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New 5G Sim Problem

WilliamF85
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on ‎15-10-2020 19:11

on ‎15-10-2020 19:11

Hi,

 

Just received my newPixel 5 with a new 5G sim. Went through the 'swap my sim' stuff in my o2 but in looking at the new device, the sim appearss to be too big for the tray on the phone.

 

 

Previous device was the Pixel 4XL. Unsure what to do as I'm assuming the old one Sim is now dea but the new one wont fit the new phone.

 

Have tried calling o2 but can't get through,

 

Thanks in advance

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MI5
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‎15-10-2020 19:13 - edited ‎15-10-2020 19:13

‎15-10-2020 19:13 - edited ‎15-10-2020 19:13

@WilliamF85 

Push the tiny bit out the middle of your sim.

At 1pMobile we are here to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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WilliamF85
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on ‎15-10-2020 19:14

on ‎15-10-2020 19:14

I have, the central part is still slightly too big
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MI5
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‎15-10-2020 19:15 - edited ‎15-10-2020 19:22

‎15-10-2020 19:15 - edited ‎15-10-2020 19:22

It won't be too big as there isn't any other sizes it could be.

Check you're not trying to put it in the sd card slot and make sure it's the right way round.

Align the cut corner of the sim to the sim tray @WilliamF85 

For Google Pixel 5.0 Sim Card Tray Holder Slot Black Replacement Part G-2PW4200 5056113820252 | eBay

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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WilliamF85
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on ‎15-10-2020 19:25

on ‎15-10-2020 19:25

Great, thanks very much, seems to sit flusher than I thought it should. Thanks again, my mistake
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MI5
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on ‎15-10-2020 19:28

on ‎15-10-2020 19:28

No worries @WilliamF85 

Enjoy your new phone slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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