Network unlock- sim slot permanently locked

[Johnboy2]

Hi, I have put a vodafone PAYG Sim into a moto e3 from a family member, previously used on o2.  First I needed a PUK, which I got from vodafone, and works.  But before that I tried a number of times to unlock the sim, until I got the PUK.

However, the phone now says 'sim slot permanently locked'.  Vodafone advised contact O2 for NUC

I have the NUC from o2- but how do I enter it?

Each time I boot the phone it asks for the sim code, which I enter, but there is no prompt for a network unlock code.

[Bambino]

@Johnboy2 I will tag our admin to see if they can assist but they probably won't see this now until tomorrow. @Martin-O2, @LukasB any help?

[viridis]

Got a feeling you've entered a sim unlock code too many times which is why the SIM slot is permanently locked

[LukasB]

Hey @Johnboy2 I will send you a pm on here as I will need some more information.

[Johnboy2]

An update- I have tried a new vodafone sim but still get the same message.

Is it worth trying a new O2 sim in case that works, or is it basically terminal?

[Johnboy2]

Lukas B, I can't reply to your pm as it says that your email does not exist.

[MI5]

@LukasB 

[LukasB]

Thats odd @Johnboy2 I will message you again!