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Network unlock- sim slot permanently locked

Johnboy2
Level 1: Joiner
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Hi, I have put a vodafone PAYG Sim into a moto e3 from a family member, previously used on o2.  First I needed a PUK, which I got from vodafone, and works.  But before that I tried a number of times to unlock the sim, until I got the PUK.

 

However, the phone now says 'sim slot permanently locked'.  Vodafone advised contact O2 for NUC

 

I have the NUC from o2- but how do I enter it?

Each time I boot the phone it asks for the sim code, which I enter, but there is no prompt for a network unlock code.

 

 

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Bambino
Level 72: Oracle
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@Johnboy2 I will tag our admin to see if they can assist but they probably won't see this now until tomorrow. @Martin-O2, @LukasB any help?

I DO NOT WORK FOR O2



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viridis
Level 56: Guvnor
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Got a feeling you've entered a sim unlock code too many times which is why the SIM slot is permanently locked
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LukasB
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Hey @Johnboy2 I will send you a pm on here as I will need some more information.

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Johnboy2
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An update- I have tried a new vodafone sim but still get the same message.

 

Is it worth trying a new O2 sim in case that works, or is it basically terminal?

 

 

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Johnboy2
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Lukas B, I can't reply to your pm as it says that your email does not exist.

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MI5
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@LukasB 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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LukasB
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Thats odd @Johnboy2 I will message you again!

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
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