cancel
Showing results for 
Search instead for 
Did you mean: 

Network unlock- sim slot permanently locked

Johnboy2
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, I have put a vodafone PAYG Sim into a moto e3 from a family member, previously used on o2.  First I needed a PUK, which I got from vodafone, and works.  But before that I tried a number of times to unlock the sim, until I got the PUK.

 

However, the phone now says 'sim slot permanently locked'.  Vodafone advised contact O2 for NUC

 

I have the NUC from o2- but how do I enter it?

Each time I boot the phone it asks for the sim code, which I enter, but there is no prompt for a network unlock code.

 

 

Message 1 of 8
690 Views
7 REPLIES 7

Bambino
Level 73: Relic 
  • 18427 Posts
  • 885 Topics
  • 2156 Solutions
Registered:

@Johnboy2 I will tag our admin to see if they can assist but they probably won't see this now until tomorrow. @Martin-O2, @LukasB any help?

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 8
687 Views

viridis
Level 56: Guvnor
  • 13456 Posts
  • 98 Topics
  • 303 Solutions
Registered:
Got a feeling you've entered a sim unlock code too many times which is why the SIM slot is permanently locked
Message 3 of 8
680 Views

LukasB
  • 1778 Posts
  • 177 Topics
  • 4 Solutions
Registered:

Hey @Johnboy2 I will send you a pm on here as I will need some more information.

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 8
651 Views

Johnboy2
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

An update- I have tried a new vodafone sim but still get the same message.

 

Is it worth trying a new O2 sim in case that works, or is it basically terminal?

 

 

Message 5 of 8
622 Views

Johnboy2
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Lukas B, I can't reply to your pm as it says that your email does not exist.

Message 6 of 8
621 Views

MI5
Level 94: Supreme
  • 122345 Posts
  • 609 Topics
  • 19060 Solutions
Registered:

@LukasB 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 8
616 Views

LukasB
Former Staff
  • 1778 Posts
  • 177 Topics
  • 4 Solutions
Registered:

Thats odd @Johnboy2 I will message you again!

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 8 of 8
594 Views