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Anonymous
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Network changes back to 3G on Samsung S5

The Network mode on my Samsung Galaxy s5 keeps  switching back from 4g/3g/2g (auto connect) to 3g/2g.

I'm in a 4G reception area and I've had a 4G signal.

 

Any ideas?

Thanks

 

 

 

 

 

 

Level 69: Guiding Light
Posts: 16,773
Registered: ‎31-03-2010

Re: Network changes back to 3G on Samsung S5

[ Edited ]

Your phone will always seek out the strongest signal where you are, which may not be an area where 4G is strong. It can be affected by many things, i.e. weather conditions, or if you're indoors or out.

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Posts: 115,313
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Registered: ‎04-04-2012

Re: Network changes back to 3G on Samsung S5

I've noticed the same glitch on occasion too.
Set it to 4g then power off and back on again - it seems to stick if done this way.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Network changes back to 3G on Samsung S5

Thanks. I've tried that. I'll let you know how I get on.
Posts: 115,313
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Registered: ‎04-04-2012

Re: Network changes back to 3G on Samsung S5

I don't think the issue is specific to Samsung either, as I've noticed it on other phones, so I guess it must be a glitch in Lollipop.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Network changes back to 3G on Samsung S5

.
Anonymous
Posts: 0

Re: Network changes back to 3G on Samsung S5

Unfortunately not. It stuck after the phone was restarted, but changed back to 3G/2G after coming out of Ultra Power Saving mode.
Posts: 115,313
Topics: 571
Solutions: 15,746
Registered: ‎04-04-2012

Re: Network changes back to 3G on Samsung S5

I've not had any problems recently so maybe an update has fixed my issue.
Make sure all your apps and firmware are up to date too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)