My phone is too cold

[paulbacon]

Bit of an odd issue. Was out walking and noticed a black bar at the bottom of my screen. About half a centimetre and covered some of the icons up. Reboot didnt fix it.

Looked online and lots seem to have the issue and some suggested it appears when its a really cold day - which today is. Soon as i got home the bar started flickering, then turning grey then vanished. Guess as the phone heated up.

Anyone had this before? Ive had this phone in foreign countries where the temps were -20c and never had that issue before

[paulbacon]

Edit: Its an Galaxy S7

[Anonymous]

Hi, could be the cold accelerating the problem but it definitely sounds like a fault to me, otherwise you would have thousands of people with the same problem.

I would get it checked out if I were you.

[MI5]

@paulbacon 

It's not unusual for electronics to do weird things when cold and the weather we are getting currently is a strange kind of cold.

Temps aren't all that low but it's very harsh.

[paulbacon]

Apparently -1 and feels like -8 where i am. Which would be out of the operating temps of the phone. Will see how it goes

[Anonymous]

@MI5  Some countries are very cold all the time, Samsung sell phones all over the world and must be tested at extreme temps.

Also, imho - If it was a fault caused by cold weather you would see more of a problem than just a small part of the screen malfunction.

[paulbacon]

@Anonymous im certain its a temperature issue. Soon as i got into a warm house, literally within minutes the bar turned grey and then disappeared. This is similar to what others say online

It maybe a fault but it was temperature related.

[Anonymous]

@paulbacon  Hi paul, You said: "Ive had this phone in foreign countries where the temps were -20c and never had that issue before.

If the cold is now starting to accelerate a fault with your phone it will probably eventually fail completely.

I would get it checked out or replaced, also don't forget to backup any pics etc. 

[paulbacon]

Yea cheers i will backup stuff. Be a nice time to upgrade anyway if it does break

I have been in countries where it was -20 and even -30c but always tended to keep the phone in a thermal sock when not used, however yes never had the issue before.

[paulbacon]

Update - Happened again this morning, and although still abit chilling its within operating temperatures. Soon as i got into the works office, it went away.

So looks like something isnt quite right and will look at getting a new phone i think. Its 3 years old this one