Solved: Re: My new device samsung galaxy s6

Anonymous · ‎18-08-2015

My device arrived today. My old device is broke. It wont register with o2 and i cant make calls. I dont know if its the same number or a new one? Please help, thanks

MI5 · ‎18-08-2015

Put your old sim in the new phone and call O2 CS.
Ask them to activate the new sim and tariff for you.
Or, you could try Live Chat http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-08-2015

Put your old sim in the new phone and call O2 CS.
Ask them to activate the new sim and tariff for you.
Or, you could try Live Chat http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎18-08-2015

If this is an upgrade and you are keeping your number you may need to call to get the sim swap done or go into your local O2 store if you have one.

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