Solved: Re: My PAY&GO Sim seems to be disconnected

Anonymous · ‎23-02-2017

My Sim card seems to be disconnected. I believe that I have about £15 Credit on the account though I have not used it for a couple of months while abroad.

Where can I get help from O2 to get this resolved?

MI5 · ‎23-02-2017

If it hasn't been too long O2 will usually reconnect you as long as your number hasn't been recycled.
Your credit should also be reinstated but can take a further 24 hours from reactivation.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

adamtemp64 · ‎23-02-2017

You need to contact o2 as soon as you can http://www.o2.co.uk/contactus

but this is in the t&C

7. Our Rights to Bar or Disconnect Your Mobile Phone

7.1. If you do not carry out any chargeable activity at least once in any 6 month period your Mobile Phone will be disconnected and you will lose any remaining credits balance on your Account. If you wish to be re-connected after this time you will be given a new Mobile Phone number.

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MI5 · ‎23-02-2017

If it hasn't been too long O2 will usually reconnect you as long as your number hasn't been recycled.
Your credit should also be reinstated but can take a further 24 hours from reactivation.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎23-02-2017

Thanks MI5. I contacted O2 Customer Service on the Chat service and got the account recovered. I had to quote both the Telephone Number and the SIM Card number.

All good now

MI5 · ‎23-02-2017

Pleased for you mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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