Solved: Mobile network not available

BobFromMaine · ‎08-12-2018

I can't make or receive calls. I get a "mobile network not available" message.
I have a Google Pixel 2. I have been using this SIM card for about 3 months; I topped up recently and have credit; and I am not in Airplane Mode. "Automatically select network" is turned on, but "Network" is greyed out and nothing is listed below it (i.e., no network name shows). Any ideas? Thanks,

BobFromMaine · ‎09-12-2018

Problem solved by restarting the phone. My duh. Thanks for your input.

View solution in original post

Anonymous · ‎08-12-2018

@BobFromMaine There was a nationwide outage on Thursday. Have you tried this? https://status.o2.co.uk

MI5 · ‎08-12-2018

Some checks to narrow down the issue here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

BobFromMaine · ‎09-12-2018

Problem solved by restarting the phone. My duh. Thanks for your input.

MI5 · ‎09-12-2018

Well done

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-12-2018

Your welcome & welcome to the forum

Martin-O2 · ‎10-12-2018

We have an official topic about the earlier issues with the network so we're locking this thread to keep the conversation in one place. Please use this thread to find out our latest updates and share your feedback.

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