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Level 1: Joiner
BobFromMaine
Posts: 2
Registered: ‎06-09-2018
Accepted Solution

Mobile network not available

on ‎08-12-2018 17:51

I can't make or receive calls. I get a "mobile network not available" message. 
I have a Google Pixel 2. I have been using this SIM card for about 3 months; I topped up recently and have credit; and I am not in Airplane Mode. "Automatically select network" is turned on, but "Network" is greyed out and nothing is listed below it (i.e., no network name shows). Any ideas? Thanks,

 

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Anonymous
Posts: 0

Re: Mobile network not available

on ‎08-12-2018 17:57

@BobFromMaine There was a nationwide outage on Thursday. Have you tried this? https://status.o2.co.uk

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MI5
Posts: 113,974
Topics: 568
Solutions: 15,347
Registered: ‎04-04-2012

Re: Mobile network not available

on ‎08-12-2018 18:06

Some checks to narrow down the issue here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
BobFromMaine
Posts: 2
Registered: ‎06-09-2018

Re: Mobile network not available

on ‎09-12-2018 08:25

Problem solved by restarting the phone. My duh. Thanks for your input.

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MI5
Posts: 113,974
Topics: 568
Solutions: 15,347
Registered: ‎04-04-2012

Re: Mobile network not available

on ‎09-12-2018 09:54

Well done Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Mobile network not available

on ‎09-12-2018 10:27

Your welcome & welcome to the forum
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Community Manager
Community Manager
Martin-O2
Posts: 7,422
Registered: ‎18-02-2016

Re: Mobile network not available

on ‎10-12-2018 16:39

We have an official topic about the earlier issues with the network so we're locking this thread to keep the conversation in one place. Please use this thread to find out our latest updates and share your feedback. 

 

Thanks, 

 

The community team. 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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