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Level 1: Joiner
Posts: 2
Registered: ‎06-09-2018
Accepted Solution

Mobile network not available

I can't make or receive calls. I get a "mobile network not available" message. 
I have a Google Pixel 2. I have been using this SIM card for about 3 months; I topped up recently and have credit; and I am not in Airplane Mode. "Automatically select network" is turned on, but "Network" is greyed out and nothing is listed below it (i.e., no network name shows). Any ideas? Thanks,

 

Anonymous
Posts: 0

Re: Mobile network not available

@BobFromMaine There was a nationwide outage on Thursday. Have you tried this? https://status.o2.co.uk

Posts: 89,212
Topics: 536
Solutions: 11,629
Registered: ‎04-04-2012

Re: Mobile network not available

Some checks to narrow down the issue here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎06-09-2018

Re: Mobile network not available

Problem solved by restarting the phone. My duh. Thanks for your input.

Posts: 89,212
Topics: 536
Solutions: 11,629
Registered: ‎04-04-2012

Re: Mobile network not available

Well done Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Mobile network not available

Your welcome & welcome to the forum
Community Manager
Posts: 6,260
Registered: ‎18-02-2016

Re: Mobile network not available

We have an official topic about the earlier issues with the network so we're locking this thread to keep the conversation in one place. Please use this thread to find out our latest updates and share your feedback. 

 

Thanks, 

 

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