cancel
Showing results for 
Search instead for 
Did you mean: 

Miss Sold UpGrade from 02

Anonymous
Not applicable

Order my new upgrade on 31st December, wasn't made aware that due to 02's "Green Policy" all upgreades do not come with a charger!  Although I can purchase a charger at a further cost.  How is that a "Green Policy"?

Message 1 of 12
1,545 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 119275 Posts
  • 604 Topics
  • 17275 Solutions
Registered:
The idea is that you use one from a previous phone.
Many people have drawers full of old chargers lying around.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 12
1,537 Views
11 REPLIES 11

MI5
Level 94: Supreme
  • 119275 Posts
  • 604 Topics
  • 17275 Solutions
Registered:
The idea is that you use one from a previous phone.
Many people have drawers full of old chargers lying around.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 12
1,538 Views

Cleoriff
Level 94: Supreme
  • 103615 Posts
  • 780 Topics
  • 4832 Solutions
Registered:

Green policy is fine as long as it doesn't pose a health and safety risk.

Using old chargers isn't something I would be happy to recommend. That could be the route to accidents if people are using old chargers without checking compatibility or age..

I think it's a money saving exercise and most of us have said the same at some point @Anonymous

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Message 3 of 12
1,534 Views

MI5
Level 94: Supreme
  • 119275 Posts
  • 604 Topics
  • 17275 Solutions
Registered:
Agreed. However it’s clearly stated that certain phones don’t come with chargers so cannot be construed as mis selling.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 12
1,529 Views

Cleoriff
Level 94: Supreme
  • 103615 Posts
  • 780 Topics
  • 4832 Solutions
Registered:

@MI5 wrote:
Agreed. However it’s clearly stated that certain phones don’t come with chargers so cannot be construed as mis selling.

That's absolutely true. No mis-selling...just money saving on the part of O2.

It's the option they give you to buy one should you need it which confirms they are looking for a bit more of your money....:smileysad:

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Message 5 of 12
1,527 Views

Glory1
Level 43: Bright Spark
  • 10294 Posts
  • 85 Topics
  • 123 Solutions
Registered:
Interesting read this. My S8+ was an upgrade and came complete with a charger. So it's not 'all upgrades don't come with a charger' as the OP states but certain phones as MI5 indicated.

So you need to check which phones come with charger and which phones don't before purchasing.

Something I'll bear in mind if my next upgrade is with O2 as I doubt my present charger will work with another phone even if it's a Samsung.
Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Message 6 of 12
1,493 Views

jonsie
Level 94: Supreme
  • 85248 Posts
  • 591 Topics
  • 4462 Solutions
Registered:

Green policy or not I think it's a dangerous practice. No misselling and just designed as a money saver justified by describing it as green. With old chargers there is always possible problems caused by age itself and maybe damage caused to your new phone. Would O2 or the manufacturer stand by the warranty? 

Message 7 of 12
1,437 Views

Glory1
Level 43: Bright Spark
  • 10294 Posts
  • 85 Topics
  • 123 Solutions
Registered:

@jonsie wrote:

Green policy or not I think it's a dangerous practice. No misselling and just designed as a money saver justified by describing it as green. With old chargers there is always possible problems caused by age itself and maybe damage caused to your new phone. Would O2 or the manufacturer stand by the warranty? 


I doubt it. They'd probably say you should have used the appropriate charger for the phone. A clear catch 22 situation. 

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Message 8 of 12
1,422 Views

Cleoriff
Level 94: Supreme
  • 103615 Posts
  • 780 Topics
  • 4832 Solutions
Registered:

@Glory1 wrote:

@jonsie wrote:

Green policy or not I think it's a dangerous practice. No misselling and just designed as a money saver justified by describing it as green. With old chargers there is always possible problems caused by age itself and maybe damage caused to your new phone. Would O2 or the manufacturer stand by the warranty? 


I doubt it. They'd probably say you should have used the appropriate charger for the phone. A clear catch 22 situation. 


There is also a problem of old chargers causing damage to life and property. Believe me, that isn't a pretty sight. I have seen the affects twice in A/E. I wouldn't want to repeat it. Smiley Mad

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Message 9 of 12
1,417 Views

jonsie
Level 94: Supreme
  • 85248 Posts
  • 591 Topics
  • 4462 Solutions
Registered:

@Cleoriff wrote:

@Glory1 wrote:

@jonsie wrote:

Green policy or not I think it's a dangerous practice. No misselling and just designed as a money saver justified by describing it as green. With old chargers there is always possible problems caused by age itself and maybe damage caused to your new phone. Would O2 or the manufacturer stand by the warranty? 


I doubt it. They'd probably say you should have used the appropriate charger for the phone. A clear catch 22 situation. 


There is also a problem of old chargers causing damage to life and property. Believe me, that isn't a pretty sight. I have seen the affects twice in A/E. I wouldn't want to repeat it. Smiley Mad

Not forgetting too the cheap fake chargers available online! 

Message 10 of 12
1,411 Views