on 23-01-2018 17:48
Solved! Go to Solution.
23-01-2018 17:54 - edited 23-01-2018 17:55
You need to make an official complaint here https://www.o2.co.uk/how-to-complain
What's happened is that you have a new contract, not an upgrade and if noticed soon enough you could have cancelled within the 14 day period.
Anyway, now, you can migrate your old number to the new contract and cancel your old one so you are still only paying for one contract.
Customer services can help you with this if you call 202, but do make the complaint so it's officially recorded for you.
Advice on keeping your number here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 26-01-2018 09:49
The email should have asked if you wanted to keep the same number if it didn't this needs to be fed back @Marjo please. That would have stopped two contracts being open.