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Micro SD cards

RCL
Level 5: Ponderer
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on ‎01-10-2014 09:32

on ‎01-10-2014 09:32

Hi this is just to help anyone if it happens to them. My husbands SP had a message saying "system UI not working" sent to Sony who repaired it came back put sim and SD card in same message came up called Sony back yesterday about phone still not working and nice gentleman went through all setting nothing could still be done with phone. He sent some info by email to try and said he'd call back today. Spoke to my son who lives away explained to him he said try taking sim and SD out and try them one at a time turned out the SD card had become corrupted. So lot of apologies to Sony but none of the advisors I spoke to had heard of the UI system failure before so it will be a learning curve for them also. Sorry this has been long winded but I thought it may help someone else.
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Anonymous
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on ‎01-10-2014 09:35

on ‎01-10-2014 09:35

Hi

 

thank you for your insights. 

 

Im sure this will help anyone who may be in the same situation too. 

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MI5
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on ‎01-10-2014 10:03

on ‎01-10-2014 10:03

"System UI" covers a multitude of potentials - The only way to find out which aspect of the system is causing the issue is to work through them one by one, as you did......
For anyone else reading this, it could also relate to an app that has been installed or updated.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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RCL
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on ‎01-10-2014 10:13

on ‎01-10-2014 10:13

We did think it was an app as I had just installed a new one for him it was dredge which the kids use, as software companion didn't work we had to send it to Sony, and when it came back yesterday had same problem so it was a process of elimination.
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MI5
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on ‎01-10-2014 10:16

on ‎01-10-2014 10:16

That's the best way.
Well done for finding it slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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viridis
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on ‎01-10-2014 10:20

on ‎01-10-2014 10:20

What size was the sd card and was it from a legitimate seller, some are dodgy as hell with a fake capacity for really cheap prices. once it fills beyond its real capacity all hell breaks loose because your phone is looking for data that doesn't exist. This can then cause a system ui failure.
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viridis
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on ‎01-10-2014 10:38

on ‎01-10-2014 10:38

Like this one.
http://www.amazon.co.uk/gp/aw/d/B00FLB53LO?cache=48b988ea0b80db1a49963c6219e49fe4&pi=AC_SX110_SY165&...
I guarantee, once that card fills beyond 2 or 4GB, there's gonna be problems.
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RCL
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on ‎01-10-2014 10:44

on ‎01-10-2014 10:44

It was legitimate it came from O2 shop
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RCL
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on ‎01-10-2014 10:45

on ‎01-10-2014 10:45

It is a couple of years old though x
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viridis
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on ‎01-10-2014 10:51

on ‎01-10-2014 10:51

Yeah, probably just corrupted then. What brand is it. Some have really good warranty
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