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Level 1: Joiner
Posts: 2
Registered: ‎29-03-2021
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MCK code to unfreeze S8

Hi, I'm trying to sort out and old S8 for my mother in law to use. Although the phone is an old contract phone, which from memory tendwe to be unlocked. The phone is locked to o2 and she's on a different network but doesn't want to switch. I've got the NCK code but the phone is asking for sim network PUK code aka MCK code. Is anyone able to help with this?
Posts: 101,990
Topics: 770
Registered: ‎14-01-2013

Re: MCK code to unfreeze S8

@Russtbell 

Our managers may be able to help. They are on tomorrow.

@LukasB @Martin-O2 ?

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Community Manager
Posts: 1,709
Registered: ‎07-05-2020

Re: MCK code to unfreeze S8

@Cleoriff coming to help. I will send you a private message on here @Russtbell as I need some more information.

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Posts: 101,990
Topics: 770
Registered: ‎14-01-2013

Re: MCK code to unfreeze S8

Thanks @LukasB wink

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Level 1: Joiner
Posts: 2
Registered: ‎29-03-2021

Re: MCK code to unfreeze S8

All sorted thanks @LukasB
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Level 1: Joiner
Posts: 3
Registered: ‎24-02-2014

Re: MCK code to unfreeze S8

Hi,I have given my daughter my old o2 Samsung galaxy s9 phone but when we have put in a sim from a different provider it is now asking for a MCK code,could anyone on here help with this please x
Level 1: Joiner
Posts: 3
Registered: ‎24-02-2014

Re: MCK code to unfreeze S8

😁
Posts: 101,990
Topics: 770
Registered: ‎14-01-2013

Re: MCK code to unfreeze S8

@Dee4 

I'll ask one of our managers to help here. @Martin-O2 @LukasB @TheresaV ?

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Level 1: Joiner
Posts: 3
Registered: ‎24-02-2014

Re: MCK code to unfreeze S8

That would be great,thankyou x
Community Manager
Posts: 1,709
Registered: ‎07-05-2020

Re: MCK code to unfreeze S8

Hey @Dee4 I will send you a private message on here

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Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


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