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Lost Wifi & mobile data at home

Anonymous
Not applicable

Hi, both me and my wife have galaxy s2's. Last night both phones stopped working via the home wifi and wouldn't pick up mobile data either. (normally both work fine) Both are picking up mobile data away from the house and the home laptops are still picking up the wifi in the house. Any hints? Thanks KevB

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Anonymous
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Thanks MI5. Sorted now.

Phoned 2020 and it was as simple as drop my wifi connection and reinstall. The local mobile data was resolved through new setting in Access Point Names.

Cheers; KevB

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MI5
Level 94: Supreme
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Registered:
First guess would be an app that is on both phones that has updated or just been installed ? Try a reboot of the phones first.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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Yep, have done the re-boot both of the phones and the wifi box

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Anonymous
Not applicable

Thanks MI5. Sorted now.

Phoned 2020 and it was as simple as drop my wifi connection and reinstall. The local mobile data was resolved through new setting in Access Point Names.

Cheers; KevB

Message 4 of 4
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