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Lollipop on HTC One M7

Chris_K
Former Staff
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on ‎19-02-2015 14:49

on ‎19-02-2015 14:49

Hiya, M7 users!

So, good news - Lollipop is coming and it's heading your way soon! We're hopeful to have the latest update approved and sent back to HTC over the next few days and if everything goes smoothly, we hope you'll start seeing the OTA update roll out towards the end of next week.

I'll give everyone a heads up when it starts pushing out but if it happens to go out early, please do let us know how you get on and what changes or improvements you've noticed since going from KitKat to Lollipop.


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Anonymous
Not applicable

on ‎06-03-2015 08:20

on ‎06-03-2015 08:20

I've updated my HTC One to Lollipop and now regretting it. The phone doesn't recognise the sim card any more. After restarting it a few times it might recognise it but then the phone will reboot itself and then not recognise the sim again. Took the card out, cleaned it etc. This must be a software issue...

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MI5
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In response to Anonymous
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on ‎06-03-2015 08:26

on ‎06-03-2015 08:26

It's probably the reason why they've pulled the update.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎06-03-2015 08:33

on ‎06-03-2015 08:33

Good to see it's gone through all the testing then!

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MI5
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on ‎06-03-2015 08:35

on ‎06-03-2015 08:35

Sometimes these things get rushed out due to customer pressure, so networks can't win either way 😞
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎06-03-2015 08:39

on ‎06-03-2015 08:39

Yeah I understand their situation. Since I have the updates to check manually I thought the update had been out for a while, silly me for not checking!

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MI5
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on ‎06-03-2015 08:48

on ‎06-03-2015 08:48

It appears to have been released and then pulled a few days later, however, HTC are usually pretty good at fixing issues like this so keep an eye on your phone for another update.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎06-03-2015 12:39

on ‎06-03-2015 12:39

Not sure if it is relevant but I uninstalled the play store so it's on 5.1.11 now and also cleared the cache for Google play services and rebooted. I have signal now but I'm pretty sure the phone will reboot shortly and lose connection again. 

Would be nice to get an official word from HTC/O2 though.

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Anonymous
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In response to Anonymous

on ‎09-03-2015 21:47

on ‎09-03-2015 21:47

My M7 upgraded to Lollipop - having annoying issues with wifi, where it just forgets to connect to a local network (notably my home one). Network and password are saved and correct, it just stops being connected for no apparent reason, but happily reconnects when I tell it to. Very annoying.

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Anonymous
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In response to Anonymous

on ‎09-03-2015 23:17

on ‎09-03-2015 23:17

Try going into WiFi settings, selecting your home connection & selecting "forget network". Reconnect & re-insert password. Hope it helps.

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Anonymous
Not applicable

on ‎10-03-2015 08:47

on ‎10-03-2015 08:47

Done that a few times I'm afraid, doesn't seem to have any impact...
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